Customer Service Manager

  • Opportune Marketing Group
  • Miami Beach, FL, USA
  • May 16, 2018
Full time Customer Service / Call Center Science / Technology Support Services

Job Description

Job Summary

In this role you will lead a small team of CSRs in the payment processing realm. There is opportunity to advance in your career.

Responsibilities and Duties

  • Maintains customer satisfaction by providing problem-solving resources
  • Team Leadership, Hiring, and Training
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
  • Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Determines customer service requirements by maintaining contact with customers; benchmarking best practices; analyzing information and applications
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
  • Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems

Qualifications and Skills

1+ years of iOS, Android tablet based POS company OR 3+ years for any other type of POS company experience is REQUIRED
Candidates with IT education and with networking knowledge are preferred
Experience with Customer Service and Team Leadership are REQUIRED

Job Type: Full-time

Salary: $35,000.00 to $45,000.00 /year